SAP FICO Support Consultant
Experience : 2 - 5 Years
RecruiterPosted: 2 June 2017
Place : Gurgaon
ROLE AND RESPONSIBILITIES
FICO Support consultant is responsible for providing technical analysis, troubleshooting and driving incident remediation for enterprise applications on our core technology platforms that include both custom developed and standard solutions. FICO Support consultant will be required to work closely with development, functional and business teams to ensure the timely analysis and resolution of issues raised on a day to day basis. In addition, FICO Support consultant is expected to provide input to continuous service improvement with a focus on proactive analysis to drive down incident volume, reduce time to repair, and improve service efficiency. On a continual basis it is important for the person to develop an increased knowledge of our enterprise applications and processes associated with them.
Key Responsibilities :
- Troubleshooting Incidents and responsible for resolution within defined SLAs.
- Ability to isolate problems and escalate to Level 3 teams and key stakeholders to have near term and permanent fix.
- Collaborate with other teams (development/ functional/business) as required to handle issues.
- Update knowledge base to help internal team members in effective resolution of incidents.
- Maintains Knowledge Reference Material for customers like FAQs and self-help portal periodically based on analysis of reported incidents.
- Work with Vendors for any support incidents for cloud based solutions.
- Actively participates in support specific projects, such as Incident Reduction, Better User Experience and other initiatives.
- Monitoring alerts/failures and helps in achieving near term and permanent fix for failures.
Minimum of 2 Years of experience in Applications Support/Implementation.
MANDATORY SKILLS
Should have 2-5 Years of experience in SAP ECC environment in SAP FI and CO modules.
Expertise in General Ledger (GL), Accounts Payable (AP), Accounts Receivables (AR), Fixed Assets (FA), Cost Center Accounting (CCA), Cost Element Accounting (CEA), Internal Order (IO) modules.
Strong communication skills, Customer focused, with a pro-active and responsive approach.
Possess good knowledge in integration between FICO, with PS, SD and MM modules. Excellent analytical, problem-solving and multi-tasking skills.
PREFERRED SKILLS
At least 1 end to end implementations in SAP FI and CO module will be an advantage..
NOTE - Resource should be flexible to work in rotational shifts.
Salary : Not Disclosed by Recruiter
Industry : IT-Software / Software Services
Functional Area : IT Software - Application Programming, Maintenance
Role Category : Admin/Maintenance/Security/Datawarehousing
Role : Maintenance Engineer
Keyskills :
Cost Center Accounting ,Accounts Payable,Accounts Receivable,General Ledger,Co Module,SAP FICO,Fixed Assets,AR,Ap,SAP FI,sap fi / co,sap fico consultant.
Desired Candidate Profile :
Please refer to the Job description above
Company Profile :
Aricent Technologies (H) Limited
Aricent is the world’s #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm's 10,000-plus engineers focus exclusively on software-powered innovation for the connected world.
Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company’s key investors are Kohlberg Kravis Roberts & Co. and Sequoia Capita
Contact Details :
Contact Company : Aricent Technologies (H) Limited
Email : jasmeet.singh@aricent.com
Website : http://www.aricent.com/about/careers
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